Terms of Purchase

• "Company", "we", "us", "our": AS Mono Supplies Ltd, a company incorporated in Cyprus.
• "Customer", "you", "your": the business entity or individual placing an order for goods.
• "Order": any written or electronic request submitted by the Customer to purchase goods from the Company.
• "Goods": hotel room equipment, FF&E, OS&E products, and any other items supplied by the Company.
• "Quotation": a written or electronic price proposal issued by the Company in response to an enquiry.
• "Contract": the binding agreement formed when the Company accepts an Order, incorporating these Terms.
• "Incoterms": the International Commercial Terms published by the International Chamber of Commerce (ICC), current edition.

These Terms apply to all Orders placed with the Company and form the basis of every Contract. They supersede any terms and conditions the Customer may seek to impose, unless the Company expressly agrees otherwise in writing.

No variation to these Terms shall be binding unless agreed in writing and signed by an authorised representative of the Company.

These Terms apply exclusively to business-to-business (B2B) transactions. By placing an Order, the Customer confirms that it is acting in the course of a business and not as a consumer.

Orders may be submitted by email, written purchase order, or via the Company's B2B procurement portal. All Orders must include, at minimum: the product description or SKU, quantity required, delivery address, and the Customer's billing details.

An Order constitutes an offer by the Customer to purchase the specified Goods on these Terms. No Contract is formed until the Company issues a written Order Confirmation. The Company reserves the right to decline any Order at its sole discretion.

All Quotations are valid for 14 calendar days from the date of issue unless a different validity period is stated.

Prices are quoted in EUR unless otherwise agreed in writing. All prices are exclusive of VAT, customs duties, import taxes, and any other applicable levies, which shall be the responsibility of the Customer.

The Company reserves the right to adjust pricing prior to Order Confirmation where there has been a material change in raw material costs, logistics, or currency fluctuation since the Quotation was issued.

Payment terms are agreed on a per-order basis and confirmed in writing at the time of Order Confirmation.

Payment shall be made by bank transfer (SWIFT/SEPA). All bank charges from international transfers are the responsibility of the Customer.

In the event of late payment, the Company reserves the right to charge interest on overdue amounts at a rate of 2% per month and to suspend production or shipment of outstanding orders.

Delivery terms are agreed on a per-order basis and specified in the Order Confirmation. The applicable Incoterm will be stated in the Quotation or Order Confirmation.

Delivery Timeframes

Estimated lead times will be provided at the time of Quotation. All delivery dates are estimates only and are not guaranteed.

Customs, Duties & Import Taxes

Unless otherwise agreed, the Customer is solely responsible for all customs clearance procedures, import duties, taxes, and regulatory compliance in the destination country.

Risk in the Goods passes to the Customer in accordance with the Incoterm specified in the Order Confirmation.

Title (legal ownership) in the Goods shall not pass to the Customer until the Company has received full payment of all sums due. Until title passes, the Customer shall store the Goods separately and in a manner that identifies them as the Company's property.

The Customer must inspect all Goods upon delivery and notify the Company in writing of any visible damage, shortage, or discrepancy within 5 business days of receipt. Failure to notify within this period shall constitute acceptance of the Goods as delivered.

Claims for concealed defects must be notified in writing within 14 calendar days of discovery, and in any event no later than 90 days from the date of delivery.

The Company does not accept returns or issue refunds for Goods that have been used, installed, modified, or damaged after delivery.

Orders may not be cancelled once a Contract has been formed (i.e. once an Order Confirmation has been issued) without the Company's prior written consent.

Where the Company agrees to a cancellation, the Customer shall be liable for all costs incurred by the Company up to the point of cancellation. Any deposit paid shall be forfeited to cover such costs.

Custom, bespoke, or branded orders cannot be cancelled under any circumstances once production has commenced.

To the fullest extent permitted by applicable law, the Company's total liability to the Customer shall not exceed the total value of the relevant Order giving rise to the claim.

The Company shall not be liable for any loss of profit, revenue, business, or contracts; loss of anticipated savings; loss of data; or any indirect, special, or consequential loss.

Nothing in these Terms excludes or limits the Company's liability for death or personal injury caused by negligence, or fraud or fraudulent misrepresentation.

The Company shall not be liable for any failure or delay caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, war, government action, port closures, strikes, or supply chain disruptions.

If a Force Majeure event continues for more than 60 calendar days, either party may terminate the affected Order by written notice, and the Company shall refund any payment made for Goods not yet shipped, less costs already incurred.

These Terms and any Contract formed under them shall be governed by the laws of the Republic of Cyprus.

Any dispute shall first be subject to good-faith negotiation. If unresolved within 30 calendar days of written notice, the parties agree to submit to the exclusive jurisdiction of the courts of Cyprus.

All formal notices under these Terms must be submitted in writing by email and are deemed received on the next business day following transmission.

These Terms were last updated in April 2026. The version in force at the time an Order is placed shall govern that Contract.